You can easily create a free user account by selecting the “Register” menu item in the upper right corner and filling out the online form that appears.
Please send us an e-mail to org@rotyre.com.
You can find your customer data and settings under the “Account settings” → “General” menu item in the upper section of our online shop.
We work together with external warehouses from the EU.
You can reach us via e-mail and telephone. To do this, please use the correct contact details for the respective country.
No, you don’t need a minimum quantity to become a customer with us.
Contact our customer service as quickly as possible. Unfortunately, however, we are not able to guarantee that a cancellation will still be possible in every case, as some warehouses process orders completely automatically.
You can find your orders under the “Documents” → “Order” menu item in the upper section of our online shop.
If the parcel data has already been assigned to the order, you can click on it and open the shipment tracking of the shipping company.
After you have confirmed the items in your shopping basket, it is possible to enter an alternative delivery address in step 2 of the ordering process before you finally complete your order.
A completely new delivery address must be requested with customer service.
If the order has already been completed, please contact our customer service to make a change.
Free delivery from 2 items
Individual items €6.5 (heavy tyres €20)
Motorcycle tyres completely free of carriage charges
Contact our Aftersales department; they take care of your problems or concerns in the case of incorrect delivery or goods not being received.
You can return the goods up to 14 days after delivery, unused and not mounted. Please also refer to the General Terms and Conditions.
Please always inspect the goods when they are delivered and let the transport service know if the parcel is damaged.
We don’t sell any tyres that are older than 3 years. If an older DOT is delivered, please notify our Aftersales department.
You can find your order under the “Documents” → “Invoice / Credit Note” or “Payment Overview” menu item in the upper section of our online shop.
Your account will be blocked if your payment has not been received by the due date.
If you have any further questions, please feel free to contact our Accounting department by e-mail or telephone.