We want you to be satisfied with all the supplies. That’s why you have the possibility to return every article bought from us within 14 days, provided they haven’t been set or even been used or show other traces of use. This offer exceeds the legal conditions, according to which the right of rescission constitutes only two weeks after the receipt of the articles.
The rescission has to be addressed by:
In the context of your cancellation request, we ask you to tell us voluntary the reason for the return and we will accumulate any information which is necessary for a fast and efficient treatment. To avoid any trouble with the return of the articles, we will collect them at your warehouse and generate a credit note, if necessary, after the receipt of the articles. So you don’t need to send any articles to our administrative center in Vöcklabruck (the indication of the address is regulated by law). Our offer for the rescission doesn't include however the shipping coasts. If you want to return articles at your own request and not as a result of a mistake made by Reifenacher, we will charge 10% of the total amount and 20€ per parcel. Please use our transport packaging and protect the articles against damages. They have to be clean and bound in pairs. (Excluded are of course tyres which are delivered individually). Please make sure that the front and back side of wheels are sufficiently protected. For damages caused by inadequate use or defective packing we reserve the right to claim for indemnification. The transport companies will only accept articles with enough packaging. If you refuse the acceptance of the goods, we will charge 10% of the total amount and 25€ per parcel. When shipping on pallets (e.g. truck tires, large off-road tires, etc.), the goods are generally excluded from any return.